You can email us at shopcanbrio@gmail.com, and our customer service team will be happy to assist you with any inquiries!
Yes, we ship worldwide.
We ship from multiple fulfillment centers worldwide to ensure the fastest delivery times possible.
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. After this time, your order can be returned for a full refund once received.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Orders are processed and shipped out from our warehouse. Please allow extra time during holidays and sale seasons. We process orders Monday to Friday, and orders will be shipped within 1-3 business days from the order date.
Due to high demand, orders may take between 2-4 weeks to arrive, depending on your location.
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.
Our product prices are displayed tax-free in US Dollars. Import duties, taxes, and customs fees may be applied once your order arrives at its final destination. These charges are determined by your local customs office and are the responsibility of the customer. Canbrio is not responsible for delays caused by customs.
If you need to return an item, please contact us at shopcanbrio@gmail.com, and we will guide you through the return process.
If you received an incorrect, missing, or defective item, please contact us immediately with your order number, photographs of the item(s), and any other relevant details. We will resolve your case as soon as possible.
Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be processed within 7-10 business days after we receive your return or cancellation request. If you haven’t received a refund yet, please contact your bank or credit card company, as processing times may vary.